We are proud that we manufacture jewellery on-site; allowing us to provide superior advice and craftsmanship for your hand-made custom pieces or repairs.

Our Services

Creating Custom Made Jewellery

A hand-made piece of jewellery is perfect for a gift to mark a significant life event or an indulgence in something beautiful. For whatever reason, we love making custom pieces and our team can guide you through the steps. From design to budgeting, and up until completion, we aim to make the process a rewarding and enjoyable experience.

Whether the inspiration starts with an heirloom piece, a photograph or an idea, your journey with Stephens & Miller begins with a one-on-one consultation with one of our jewellery specialists to best understand your needs. Our in-house gemologists will then dedicate time to select the right gemstone for your creation and invite you to make a selection at a viewing.

At the next stage, we aim to complete the design by working on the details and developing some concept drawings. As with all steps in the process, we will provide the best advice and share our experiences so that you will have a long-lasting and treasure piece.

Once the final design is approved, we will then start crafting your one-off piece. Behind the scene, we continue to provide a close attention to detail and care to exceed our clients’ satisfaction and create a piece that is will impress and be cherished for a lifetime, and beyond.

Jewellery remaking & repairs

Drawing on out extensive experience and highly-qualified in-house staff, we can carry out repairs and restoration of antique and modern pieces to ensure that your jewellery continues to look good and is functional. We offer expert advice on all aspects of jewellery and can provide quotes for repair work.

Our repair services, include, but are not limited to:

  • ring resizing

  • claw repairs

  • gemstone polishing

  • stone replacement and setting

  • pearl and bead re-threading

  • supply and fitting of all components

  • clasps, fittings etc.

  • rhodium plating

  • jewellery restoration

  • chain repairs

  • cleaning

  • polishing

Design and Making Process

Step two

Design the piece & select stones

Step One

Explore with gemstone or heirloom pieces

Step Four

Make your custom piece

Step three

Review the design

Jewellery Care Guide

We have compiled a free guide on how to best care for your jewellery.