Faq
Answers to our most frequently asked questions.
Can you resize rings?
Yes, most rings made out of metals such as silver, gold or platinum can be resized larger or smaller. Depending on the design and structure of the ring will depend on how many sizes the ring can resized up or down. Our jewellery consultants will take your finger size and then assess your ring to make sure your ring can be successfully altered to the required size.
how long does it take to make a bespoke piece?
We usually require 4-6 weeks to make a bespoke piece for you, however we will always try to fit to your schedule so please do get in contact if you need an item sooner – it really does depend on how complex the piece is and how busy we are!
How can I pay?
We accept cash or card payments, we usually ask for a deposit when you confirm your order and the balance is due on collection of your item.
Do I need an appointment?
You don't need to make an appointment; you are welcome to drop in and have a look at our range of jewellery or discuss your jewellery requirements or repairs when you come in. If you are looking for something specific or would like to have a bespoke piece designed and made, we recommend making an appointment so we can show you the best selection of diamonds and gemstones that fit your criteria and spend the time required to help you with a design that you love.
Can my item be posted?
We can offer a courier to deliver to you at your work or home. Please contact us for a quote.
Can I get my jewellery cleaned or repolished?
Yes! We recommend bringing your jewellery items (especially rings) back once a year to have a clean and check. We will look at the condition of the settings and give the ring a polish and deep clean. If the item is made by Stephens and Miller polishing is complimentary.
I’m buying an engagement ring but I don’t know the finger size, does this matter?
It’s helpful if you know the finger size, but we understand that when an engagement ring is a surprise this isn’t always the case! After you’ve proposed, if the size isn’t quite right just contact us to come in and have it re-sized, free of charge.
Can I supply my own gemstone/diamond or do you remodel jewellery?
Yes! Bring your items in for some advice and a quote, or contact us via email or telephone.
Can I wear my jewellery all the time?
We recommend taking a common-sense approach to your jewellery – take items off for sports/the gym, gardening, rock climbing (etc) or doing very manual activities/work and while you sleep.
What metals do you use?
We make jewellery in 9ct and 18ct gold and platinum. We also have a great range of Titanium and black zirconium rings if you are looking for something a little different.
What gemstones do you use?
We use a variety of gemstones including the traditional diamonds, sapphires, rubies, emeralds, as well as others like aquamarine, morganite, tourmaline, spinel and zircon. We love coloured gemstones so if you have a favourite colour, please do ask us for suggestions.
How can I find out more about buying a Diamond?
If you have any questions about diamonds and what to look for do contact us for advice to suit your budget, or you can find out more about diamonds on the GIA’s (Gemmological Institute of America) website.